At Luv & Lu we are always there for you! If you have any questions or issues, you can simply send us an e-mail to firstname.lastname@example.org or use our contact form below.
If you have any questions regarding your order, please provide your order number.
We will reply as soon as possible.
Can I choose an express delivery?
At the moment it is not possible to have express shipping but we are looking into this!
How much are the shipping costs?
The shipping costs for Luv & Lu is 3,95 Euro per order within Germany (Except for bulky goods). All orders over 49,95 Euro are free shipping.
In the case of goods which need to be sent as bulky goods the shipping costs may differ in individual cases. In these cases, we explicitly point out the deviating costs for the corresponding product.
We aim to process and send the order within 24 hours. The estimated delivery times can only be given as a rough guideline and are valid from the date of dispatch. Luv & Lu assumes no responsibility for any delays caused by customs regulations. The periods given below apply after the order has been shipped.
Germany normal shipping (delivery 1-2 days after dispatch) 3.95 €,
Shipping is free for all orders over 49,95 € within Germany
Europe (delivery within 2-3 business days) 9,00 €
There are no shipping charges for the shipping of Luv & Lu Deals vouchers by e-mail
Can I pick up the goods myself?
As Luv & Lu is a purely online shop, we do not offer a stationary sale or pick-up service at this time.
How long with it take for delivery time?
For orders the delivery time is two to three business days.
The Luv & Lu Deals vouchers will be sent by e-mail after the end of the promotion.
How will my order be shipped?
Your order will be shipped to you by DHL or by Deutsche Post.
Can I choose an alternative delivery date?
Unfortunately, we can not influence the delivery dates.
Where does Luv & Lu deliver?
We are based in Germany however we ship to all countries within the EU.